Privacy Policy

Last updated: 2 June 2026

This Privacy Policy describes how Patties Bakers ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website, contact us, place an order, or use our mobile application (collectively, the "Services"). We are committed to protecting your privacy and complying with applicable data protection laws as well as the Google Play User Data policy and the requirements of the Google Play Developer Program.

By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We only collect information that is necessary to provide and improve our Services. This may include:

• Information you provide: your name, phone number, delivery address, and order details when you contact us or place an order.
• Device and usage information: if you use our mobile application, we may collect device identifiers, app version, operating system, and basic usage logs to ensure the app functions correctly and securely.
• Location information: with your explicit permission, we may use your approximate or precise location solely to support delivery and store-locator features. You can disable location access at any time in your device settings.
• Cookies and similar technologies: our website may use essential cookies to remember preferences and analyze general traffic. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process, prepare, and fulfill your orders;
• Communicate with you about orders, inquiries, and customer support;
• Operate, maintain, and improve our website and mobile application;
• Ensure the security and integrity of our Services and prevent fraud or abuse;
• Comply with legal obligations and enforce our terms.

We do not use your personal data for advertising profiling, and we do not sell your personal information.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited information only in the following circumstances:

• Service providers: trusted third parties (such as delivery partners or payment processors) who process information on our behalf and only as needed to perform their services;
• Legal requirements: when required by law, regulation, legal process, or enforceable governmental request;
• Protection of rights: to protect the safety, rights, or property of Patties Bakers, our customers, or the public.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data transmitted through our app and website is protected using industry-standard encryption (such as HTTPS/TLS) where applicable. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Withdraw consent for optional data collection (such as location);
• Object to or restrict certain processing of your information.

To exercise any of these rights, including requesting deletion of your data, please contact us using the details in the "Contact Us" section below. We will respond within a reasonable timeframe.

7. Children's Privacy

Our Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

8. Permissions Used by Our Mobile Application

If you install our mobile application, it may request the following device permissions, each used only for the stated purpose:

• Location — to enable delivery and store-locator features (optional, requires your consent);
• Network/Internet access — to load menu content and process orders;
• Notifications — to send order status updates (optional).

You can grant or revoke these permissions at any time through your device settings.

9. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. International Users

We operate from Pakistan. If you access our Services from outside Pakistan, please be aware that your information may be processed in Pakistan, where data protection laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our Services after changes are posted constitutes your acceptance of the updated Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Patties Bakers
• Phone: +92 321 584 7629
• Address: Abdullah Pul, Jinnah Road, Quetta, 87300, Pakistan

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